CLIENT JOURNEY + FAQ
Discover Your Perfect Getaway.
The Client Journey
We believe that your vacation should be as unique as you are. With years of expertise in the travel industry, we've refined our process to ensure that every detail is taken care of, leaving you free to focus entirely on the fun and excitement of your upcoming trip.
Step 01Let’s Connect
Our journey begins with a friendly chat where we get to know you, your vacation dreams, and preferences, setting the stage for a trip that's perfectly tailored to you.
Step 02
Proposal
With your preferences in mind, we'll carefully create a personalized vacation proposal tailored to your vacation dreams. Together, we will review and adjust the details to ensure the itinerary perfectly suits your desires.
Step 03
Booking & Securing
Your Trip
Once your selections are finalized, we'll coordinate with you to secure your deposit and handle all the booking details to ensure everything is perfectly arranged. You can rest easy, knowing everything has been taken care of on your behalf, and now the exciting countdown to your vacation can begin!
Step 04
Enhancing Your Experience
We continuously monitor for promotions and special offers to ensure you receive the best value for your vacation. Additionally, we stay updated with any changes at your destination or within your vacation plans, allowing us to make timely adjustments to your itinerary as needed.
Step 05
Preparing for Milestones
We'll keep you informed about important pre-trip milestones, such as payment deadlines and reservation windows for dining, shore excursions, and other essential activities. This way, you can stay on top of your schedule and ensure you don’t miss any opportunities to make your vacation perfect.
Step 06
Final Preparations
In the days before you leave, we'll finalize your itinerary and address any last-minute questions. We also offer to schedule a call to thoroughly review your plans together, ensuring every detail is clear and you're fully prepared for your adventure.
Step 07
Your Journey Begins
As you embark on your trip, we’re here for support, staying in touch to assist with any needs or questions. Our goal is to make sure your vacation is seamless and memorable.
Step 08
Staying Connected
Our relationship continues after your trip with updates on travel information, exclusive offers, and personalized recommendations. Whether it's a quick getaway or a grand adventure, we’re here to help you plan your next amazing journey.
Frequently Asked Questions
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When you choose Trolley Lane Travel, you gain a dedicated advisor who handles all your questions and communications, unlike dealing with a general call center. We offer concierge services, assisting with everything from resort selection, and dining reservations to special experiences and car services, ensuring a seamless planning process and a stress-free vacation.
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Yes, we are compensated by our travel partners after you travel, so our services are at no extra cost to you.
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Your dedicated travel advisor continuously monitors your booking for new promotions to ensure you get the best value. We leverage our expertise and knowledge of historical promotion dates to act quickly and secure available discounts for you.
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Absolutely! We love helping plan and book dining reservations and special experiences. Your travel advisor will recommend the perfect options tailored to your trip.
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With most of our Travel Partners, if you booked directly within the last 30 days and have not paid your trip in full, we can transfer your reservation to our agency. If it’s been longer, we can explore other options to provide you with our full range of services.
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Yes, you will have the same dedicated travel advisor for the duration of your trip and for any future vacations, ensuring personalized and consistent service
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Yes, we book within our travel partners’ systems, giving us access to real-time inventory and the same pricing options. Plus, we are among the first to learn about limited-time promotions, which we can apply to your reservation for added benefits.
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Yes, our services are available for reservations booked through our advisors. If you have an existing reservation, contact us to see if it can be transferred to benefit from our services.
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Yes, your travel advisor can help book Private VIP tours and unique experiences, offering a customized and exclusive travel experience.
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Travel advisors offer personalized assistance, saving you time and ensuring a stress-free vacation. We provide honest advice, extensive industry connections, and exclusive perks that enhance your travel experience. Plus, by booking with a Trolley Lane Travel® advisor, you are helping support a small family business.
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Having a travel advisor means having an advocate in your corner. We often resolve potential issues before they affect your trip, and we work quickly to rearrange plans if disruptions occur.
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No, the cost is the same whether you book with us or directly. Our professional services, time savings, and added value through exclusive perks make booking with a travel advisor a smarter choice.
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Contact us as soon as you're serious about planning your trip. The earlier, the better, to ensure we can secure the best options for your travel dates, budget, and preferences.
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Yes, our industry relationships allow us to occasionally access better rates and exclusive amenities. Planning well in advance helps us secure the best options for you.
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Yes, we specialize in planning group travel for any size group, from family reunions to school groups. We handle all the details so you can relax and enjoy your time away.
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Yes, we provide support before, during, and after your trip. You can contact us anytime with questions or concerns, ensuring a smooth and enjoyable travel experience.
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It's helpful to have a budget, travel dates, number of travelers, and an idea of what you'd like to experience. This information helps us provide the best recommendations and plan a memorable trip within your comfort zone.
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Yes, we can help with last-minute travel plans. However, the more time you give us, the better we can ensure all your preferences are met and the best options are available.
Ready To Plan the
Vacation of Your Dreams?
Contact us for a complimentary quote today! With our expertise and dedication, we can assist you in planning every detail so you can enjoy your adventure without the stress. Reach out now to get started on your next memorable voyage!