FREQUENTLY ASKED QUESTIONS

Journey to Becoming a
Trolley Lane Travel® Advisor

What you should you know?

We are looking for applicants who meet the following criteria:
- Travel Experience: At least five trips to a Disney destination, cruise, or all-inclusive resort in the last seven years.
- Expertise: Extensive knowledge in your area of specialization.
- Availability: Ability to work at least 20 hours per week.
- Communication Skills: Excellent written and verbal communication skills.
- Tech Savvy: Proficiency with social media and technology.
- Organization: Highly organized, detail-oriented, and self-motivated.
- Equipment: Personal computer with high-speed internet access, anti-virus software, and word-processing software.
- Passion for Travel: Well-traveled within the destinations you wish to sell.
- Disney Expertise: For those wanting to specialize in Disney Destinations - Knowledge of in-park strategies, My Disney Experience, Genie+ Lightning Lanes, etc.
- Professionalism: Super organized, self-motivated, and professional.
- Communication Skills: Excellent written and verbal communication skills.
- Customer Service: Strong skills in making clients feel valued.
- Detail-oriented: Strong problem-solving skills, able to handle pressure and work efficiently under tight deadlines.
- Time Commitment: Dedication to growing your business and client base.
- Tech Savvy: Comfortable with technology and active on social media.
- Sales and Marketing: Comfortable with promoting yourself and sales (sales background helpful but not required).
- Team Player: Friendly, outgoing, and self-directed; we are not a competitive agency.
- Lifelong Learner: Desire to stay current with destination knowledge and training.
- Integrity: Builds trust, attracts business, and creates a loyal client base.
- Participation in Training
- Expertise in at least one destination, proficiency in others.
- Follow all Trolley Lane Travel, LLC policies and procedures
- Represent themselves and Trolley Lane Travel, LLC in a professional, positive, and courteous manner
- Service their clients with the highest level of professionalism
- Stay current with changes that occur within their areas of expertise and within Trolley Lane Travel, LLC
- Commission Payment: Prompt and accurate payment of commissions.
- Initial Training: Thorough training of Trolley Lane Travel's policies, procedures, tools, and resources.
- Business Coaching: Guidance from agency owners.
- Travel Advisor Forum: Access to a private forum to ask questions.
- Planning Tools: Access to vacation planning tools and client documents.
- Growth Commitment: A commitment to helping you grow your business.
- Training Opportunities: Supplier training, webinars, on-site training, Agent FAMs (familiarization tours), and our annual team conference.
- Professional Guidance: Multiple channels for guidance and encouragement
- Regular Updates: Bi-weekly team meetings to keep you up to date on supplier and agency news. (attendance is not required but encouraged)
- Exclusive Hub: Access to an exclusive hub with tools, templates, branding materials, and a shared photo content library.
- Agency Incentives: Incentives and initiatives that go beyond sales achievements.
- Additional Support: Professional email service and an online client database system to support your business needs
- Step 1: Initial Application: Basic questions about your interest in becoming a travel advisor with Trolley Lane Travel and a travel resume detailing your vacation history.
- Step 2: Second Application: Tests your knowledge of your area of expertise, marketing strategies, and client scenarios. We expect you to know how to find the answers when needed.
- Step 3: Interview: An interview with one of our owners.
If you are offered a contract with Trolley Lane Travel, you will be offered a 60-day orientation contract. During this period:
- Education Program: Complete our 6-week online and virtual meeting training course
- Evaluation: After completion of the Education Program, we will review your progress and determine if you will be offered an Independent Contractor contract.
- Training Restriction: No marketing or sales can be done during your training.
Investing in yourself and your business not only provides you with the necessary infrastructure but also demonstrates your commitment and dedication to delivering exceptional service to your clients. It's an important foundation for building a thriving business and achieving long-term success in the travel industry.
At Trolley Lane Travel, we believe in transparency with our potential travel advisors and aim to provide a clear idea of what they can expect to invest annually in their travel business. On average, advisors can expect to invest approximately $550 to $1300 each year. However, this amount can vary depending on individual choices and additional services they may opt for.
We will discuss the exact amounts in more detail during the interview process. Here are some of the items included in our estimate:
- Training: One-time initial 6-week training course fee.
- Yearly Independent Contractor Fee: This fee includes Errors and Omissions Insurance (we also recommend purchasing independent E&O Insurance, which varies per individual), a professional Trolley Lane Travel email address, GSuite access to our exclusive Travel Advisor Drive with tools, templates, branding materials, and a shared photo and video content library. It also includes a featured Travel Advisor profile on the Trolley Lane Travel website, with a direct link for clients, and features across Trolley Lane Travel’s social media.
- CRM Access: Monthly fee for our Customer Relationship Management system, which includes automated emails for clients, payment authorization forms, commission tracking, and more.
- Additional Items (Not Required but Helpful): Canva Pro account (yearly cost included in the estimate), business cards, social media advertising, referral program, client gifts, thank you cards, and postage.

- Client Gathering: You are responsible for gathering your clientele through your personal network. We will also work with you and advise you on ways to grow your clientele
- Lead Generation: Think about where your business will come from and how you will generate leads initially. Once established, your clients will refer you, and your business will grow. During your initial training, we also cover different strategies to generate leads and it is also an ongoing discussion in our agent forum.
- Agency Leads: Proposal requests that come through the agency website without a preferred advisor selected, are passed on to our agents. However, do not rely on this as your only source of clients, as we spread these leads out among all of the Trolley Lane Travel® advisors
- Commission-Based: This is a commission-based position. You are paid when the client completes their travel, the supplier has paid the agency and the payment has cleared our account.
- Commission Split: We split all commissions received from your clients' travels. Commission varies based on each supplier and destination, as well as your sales. Your commission rate can increase the more you sell. We will discuss the commission structure during the interviews.
- Payment Schedule: Payroll is run weekly, and we use Melio to pay all of our advisors by ACH
- Initial Training: 6 Week Online course and weekly virtual training calls with the agency owner
- Ongoing Supplier Training: Participate in training sessions throughout the year to stay updated on industry trends and best practices.
- Bi-weekly Training: We hold 2 virtual meetings a month for our agents. One is typically supplier-focused and is attended by our Business Development Manager from one of our Travel Partners/Suppliers. The second one is typically focused on topics requested by our advisors.
- Business Coaching: Receive personalized business coaching from agency owners to help you grow your business.
- On-Site Educational Events: Attend on-site educational events, including an annual agency conference.
Absolutely not. We have not nor will we ever operate as an MLM (Multi-Level Marketing) scheme. Travel MLMs are not respected or welcome in this industry and we will never require you to recruit agents to be under you.
- Disney Destinations: Specialize in all Disney destinations with a focus on delivering magical experiences.
- Cruises: Expertise in all major cruise lines.
- All-Inclusive Resorts: Knowledge of various all-inclusive resorts.
- International Travel: Proficiency in planning international travel itineraries.
- Familiarity with Services: Please familiarize yourself with our service options for clients – make sure to explore our website!
- Self-Assessment: Be prepared to tell us why you would be a great fit to join our team, we are looking for specifics!
- Questions: Come prepared with questions for us as we will offer time for you to ask questions as well.
- Time Management: We do attempt to keep interviews to 45 minutes or less to respect your time.
- Personalized Support: Direct access to agency owners and a supportive team environment.
- Comprehensive Training: Extensive initial and ongoing training programs.
- Community Focus: A family-like atmosphere where advisors support each other.
- Growth Opportunities: Commitment to helping you grow your business through coaching and resources.
- Plus we think we are pretty fun to work with 😁

If you feel that you meet our requirements and we would be a good fit for each other, please fill out Part 1 of our application using the form below. We look forward to hearing from you!